Frequently Asked Questions

We have a daily pick-up from USPS at 2pm Central Time and a UPS pick-up (Monday through Friday only) at 3pm Central Time. In stock orders are generally shipped within 3 to 5 business days.

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

If the item was never delivered, we will verify status through the shipment tracking number. If the tracking number shows delivery, we will not refund the order total or offer a replacement. 

That depends on what type of coffee you have. All coffee should be stored long term between 50- and 70-degrees Fahrenheit, at about 30 to 50 percent humidity. Roasted coffee beans should be kept in an air tight container, as well as ground coffee. You can store roasted coffees without much flavor loss for about a year unopened, or 2 years in the freezer. Coffee is still good past these dates if kept properly, but flavor fades away quickly over time. Once you open roasted beans or ground coffee you should plan to use it up within a week for the best flavor. That is why it is always best to buy small amounts instead of 5- or 10-pound packages.